Effective Date: August 24, 2026

At Blitzzberry, we aim to provide quality tea and botanical products and a smooth shopping experience. Our Cancellation Policy explains when an order can be cancelled and what happens if a product is received damaged, defective, or incorrect.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or shipped. Once an order has been dispatched, cancellation may not be possible.

To request cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.

2. Damaged or Defective Product

If you receive a product that is damaged, defective, leaking, opened, or otherwise unsuitable for use, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Product name
  • Reason for cancellation/replacement
  • Clear photographs or videos of the product and packaging

Our team will review the request and provide the appropriate resolution.

3. Incorrect Product Delivered

If you receive a product different from what you ordered, please contact us with your order details and photographs of the received product. After verification, we may arrange a replacement or other eligible resolution.

4. Cancellation Due to Product Damage

If an order needs to be cancelled because the product was damaged during delivery or is defective, the request will be reviewed by our team. If approved, the eligible amount may be refunded through the original payment method or another applicable payment method.

5. Cancellation After Shipment

Orders that have already been shipped generally cannot be cancelled. If the product arrives damaged, defective, or incorrect, you may contact us and request a return, replacement, exchange, or refund according to our Refund & Return Policy.

6. Refund Processing

Once a cancellation or refund request has been approved, the eligible refund will be processed. The time required for the amount to reflect in your account may depend on your bank or payment provider.

7. Customer Responsibility

Customers are requested to provide accurate delivery and contact information while placing an order. Cancellation or refund requests caused by incorrect information provided by the customer may not be eligible.

8. Contact Us

For cancellation requests or issues with damaged or defective products, please contact Blitzzberry Customer Support with your order number and relevant product details. Our team will review your request and assist you accordingly.