Effective Date: August 21, 2026

At Blitzzberry, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may contact us to request a return, replacement, exchange, or refund as applicable.

1. Eligible Returns

A return or exchange may be considered in cases where:

  • The product was damaged during delivery.
  • The wrong product was delivered.
  • The product received is defective or unusable.
  • The product does not match the ordered product.
  • The product qualifies under the applicable return or exchange conditions.

2. Conditions for Return or Exchange

Products must generally be unused, unopened, and in their original packaging, with labels and other included items intact.

For damaged or incorrect orders, customers should contact us as soon as possible after delivery and provide the required order details and photographs or other evidence where requested.

3. Non-Returnable Products

For hygiene, safety, and product-quality reasons, opened or used food and beverage products may not be eligible for return unless the product was damaged, defective, or incorrectly supplied.

4. Exchange Process

After reviewing the request and approving the exchange, the replacement product will be processed according to availability.

The exchanged product will be delivered within 5–7 business days after the exchange request has been approved and processed.

5. Refunds

If a refund is approved, the eligible refund amount will generally be processed through the original payment method or another appropriate method, depending on the payment provider and transaction.

The time required for the refund to appear in your account may vary depending on the payment provider or bank.

6. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

7. How to Request a Return or Exchange

To request a return, exchange, or refund, contact our customer support team with your order number, product details, reason for the request, and supporting photographs or information where required.

8. Inspection and Approval

All return, exchange, and refund requests are subject to review and approval. Blitzzberry reserves the right to reject requests that do not meet the applicable policy conditions.